Returns & Refunds – (home delivery/supplier direct)
The regulations for distance selling apply as set out below;
If you change your mind you have a total of 28 days to return the product. This allows 14 calendar days from the day after you receive the product to notify us that you wish to return the goods. Once you’ve cancelled an order you then have a further 14 days to send the goods back. To obtain a refund the product must be returned in its original condition, in its original packaging. Please note we will not pay the cost of returning the item to us, nor will the original delivery charge be refunded (if applicable). For your protection and peace of mind, we recommend you use a recorded delivery service to return product(s) and ensure that the compensation value covers the value of the item. Items should be returned to: Wolden Garden Centre Webshop Returns Cattlegate Road, Crews Hill Enfield EN2 9DW. If you discover the goods are faulty, you must notify us of the defect as soon as possible or within 5 days of the date of the delivery with supporting evidence (i.e photos). If the product is to be exchanged, the correct product will be dispatched upon receipt of the received item. Refunds are issued once the goods are received at our warehouse/store. Refunds for products dispatched by our supplier will only be refunded once the supplier confirms the item has been collected. It may be possible to arrange for a product to be returned to store; however, refunds can only be processed via our web team with a completed returns form. It is the customers responsibility to ensure goods are returned in the original packaging and are ready for collection. Large items should be returned on the pallet which they arrived on.
All cancellations must be made in writing to firstname.lastname@example.org. Large items which require a pallet service must be cancelled in writing to email@example.com with a minimum notice of 48hrs prior to scheduled delivery date, failure to cancel transport may incur costs up to the value of £100.
You can return any ordered items within 14 days of the delivery date by notifying us via email firstname.lastname@example.org, quoting the related order number. We will not accept bespoke and perishable products. We will not be responsible for the costs involved in returning products within this 14-day period unless the reason for the return is a manufacturer or quality fault. All products remain your responsibility and should remain free from damage until we receive them back. To qualify for a full refund products must be returned in their unused, original condition and packaging, and received by us within 30 days from your cancellation notification. Supplier direct orders may require additional time to cancel orders.
The images of the items on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the products.
Your items may vary slightly from those images. We have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on the Site have a 5% disparity.
The packaging of the Products may vary from that shown on images on the Site.
All Products shown on the Site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will process a refund of the full amount to your initial payment method as soon as practicably possible.
We may from time to time have items/offers available exclusively on our Online shop or Instore, Please check prices with your local store to avoid disappointment.